All Systems Operational

Production Environment Operational
api.zenqms.com Operational
app.zenqms.com Operational
ds.zenqms.com Operational
locklizard.zenqms.com Operational
reports.zenqms.com Operational
sso.zenqms.com Operational
static.zenqms.com Operational
Daily Digest Email Service Operational
Account Backup Service Operational
public-api.zenqms.com Operational
prod1.zensign.co Operational
Sandbox Environment Operational
sandbox.zenqms.com Operational
public-api-sandbox.zenqms.com Operational
Amazon Web Services (AWS) Operational
AWS ec2-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS ses-us-east-1 Operational
AWS s3-us-west-1 Operational
AWS s3-us-standard Operational
AWS fargate-us-east-1 Operational
AWS ecs-us-east-1 Operational
AWS cloudsearch-us-east-1 Operational
AWS elasticsearch-us-east-1 Operational
AWS route53 Operational
AWS lambda-us-east-1 Operational
AWS sqs-us-east-1 Operational
Helpdesk & Other Third-party Systems Operational
Support - Training Videos Operational
Support - Knowledge Base & Tickets Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 10, 2026

No incidents reported today.

Oct 9, 2026

Completed - This release occurred at 5pm EDT / 9pm UTC on 08-OCT-2026 on both Sandbox and Production. There was no downtime during the maintenance window. Visit support.zenqms.com to view the release notes.
Oct 9, 15:33 UTC
Scheduled - This release occurred at 5pm EDT / 9pm UTC on 08-OCT-2026 on both Sandbox and Production. There was no downtime during the maintenance window. Visit support.zenqms.com to view the release notes.
Oct 9, 15:33 UTC

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Completed - This release occurred at 5pm EDT / 9pm UTC on 06-OCT-2026 on both Sandbox and Production. There was no downtime during the maintenance window. Visit support.zenqms.com to view the release notes.
Oct 7, 14:07 UTC
Scheduled - This release occurred at 5pm EDT / 9pm UTC on 06-OCT-2026 on both Sandbox and Production. There was no downtime during the maintenance window. Visit support.zenqms.com to view the release notes.
Oct 7, 14:07 UTC

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Completed - The scheduled maintenance has been completed.
Oct 3, 13:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 11:00 UTC
Update - The deployment schedule for 32.0.0 release in PRODUCTION was updated and will now occur on 03-OCT-2026 at 7:00 AM EDT / 11:00 AM UTC. Brief, intermittent performance fluctuations may occur during this window. There will be no downtime.
A minor scope change was performed: 2 new bug fixes were added to the release. The release documentation was updated to reflect this change. Please visit support.zenqms.com for the release notes.

Sep 15, 05:30 UTC
Scheduled - 32.0.0 Release on PRODUCTION environment is scheduled for 30-SEP-2026 9:00 PM EDT / 1:00 AM UTC (following day 01-OCT-2026). There will be no downtime. As with any release, users may experience brief, intermittent performance fluctuations during the deployment window. No action is required, and normal performance is expected to resume shortly after the deployment completes. Please visit support.zenqms.com for the release notes.
Aug 19, 14:36 UTC

Oct 2, 2026

Completed - The scheduled maintenance has been completed.
Oct 2, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:00 UTC
Update - The deployment schedule for 32.0.0 release in SANDBOX was updated and will now occur on 01-OCT-2026 at 8:00 AM EDT / 12:00 PM UTC. Brief, intermittent performance fluctuations may occur during this window. There will be no downtime.
A minor scope change was performed: 2 new bug fixes were added to the release. The release documentation was updated to reflect this change. Please visit support.zenqms.com for the release notes.

Sep 15, 05:28 UTC
Scheduled - 32.0.0 Release on SANDBOX environment is scheduled for 29-SEP-2026 at 8 am EDT / 12 pm UTC. There will be no downtime. As with any release, users may experience brief, intermittent performance fluctuations during the deployment window. No action is required, and normal performance is expected to resume shortly after the deployment completes. Please visit support.zenqms.com for the release notes.
Aug 19, 14:33 UTC

Oct 1, 2026

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.